1. Cancelling before a session
Many participants book months in advance, so there is no deadline for asking for a refund. You may request a refund, or ask to move your booking to another available date, at any time before your session.
Each request is considered individually and handled fairly.
2. Missed and completed sessions
A missed session without prior notice, or a session that has already taken place, is not normally refundable, but any request will still be considered on its own merits. This does not limit rights that cannot lawfully be excluded under the CPA.
3. Cancellation by Prophetic Discovery
If Prophetic Discovery cancels and cannot offer a suitable alternative, the participant may choose a full refund or transfer the payment to another date.
4. Discount and free-session vouchers
Full and partial discount vouchers are subject to their stated conditions and expiry date. Vouchers have no cash value and cannot be exchanged for cash. If a participant cancels a voucher booking, reinstatement of the voucher depends on its original terms and whether the session was cancelled with reasonable notice.
5. How to request a change or refund
Email info@propheticdiscovery.co.za with the participant's name, booking reference, session date, and requested outcome. We aim to process refund requests within 15 days of receiving your email. Approved refunds are returned through PayFast to the original payment method; your bank may take a few extra days to show the funds.
6. Changes to this policy
Changes apply to future registrations from the published effective date. The policy in effect when a booking was confirmed applies to that booking.